Ability to split a chapter into sections

Comments

5 comments

  • Avatar
    Tiffany Stull

    We have been asking users for some feedback on our Help documentation, and this issue continues to be encountered by multiple users every time we ask them - the TOC is too long and intimidating, and they want to look at all the articles, not use search.

    Please, please allow for finer-grained organization of chapters under subsection headings!  One user also added the following request - he would like the subsections to be collapsible (similar to how the sidebar shows articles, but in the TOC.)

    0
    Comment actions Permalink
  • Avatar
    Susan Nelson

    This would be so helpful! I need a way to group a long list of articles within a chapter.

    Like this:

    Manual
    Chapter 1
       Group A
           Article
           Article
           Article
       Group B
          Article
          Article
          Article
    Chapter 2
       Group A
           Article
           Article
           Article
       Group B
          Article
          Article
          Article

    0
    Comment actions Permalink
  • Avatar
    Tiffany Stull

    Please, please, please add this feature!  It seems to me that it should be easy to allow us to add subheadings within chapters in the Table of Contents, and it would be a huge value add for our users.

    Because many users navigate with the Table of Contents and not Search, they get really overwhelmed when accessing a chapter that has many articles.

    I know you designed the system to rely on search, but usability testing shows time and time again that a significant number of users go straight to the TOC.  Please see items #1 and 2 on this page from the Nielson Norman group for why relying on search alone does not provide a good user experience: https://www.nngroup.com/articles/top-10-ia-mistakes/

    0
    Comment actions Permalink
  • Avatar
    Tiffany Stull

    Here is a screenshot of a page where I mocked up in developer tools how the feature I'm imagining would look on the end-user side:

    0
    Comment actions Permalink
  • Avatar
    Tiffany Stull

    I also wanted to note that it's not important for this feature request to have direct links to each subsection of articles.  I know there are direct links to the manual, chapter, and each article, but the idea here is to get users who like to scan the Table of Contents some meaningful groupings within the chapters so they can find what they need more easily.

    It's not essential (though might be nice for a different future feature request) that the sections be linked to their own pages.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk