Rate a lesson

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    Greg DeVore

    Alan-

    We have been discussing this a bit a internally. Does the star system really help or a simple thumbs up/thumbs down more informative. It seems that the real goal is to see if the lesson was helpful or not. A four start rating system might give you more ambiguous information. Your thoughts?

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    Trevor DeVore

    Also, what good is a rating system if you don't know why the lesson didn't work for the person? If a person ranks a lesson as thumbs down or 2 stars you still don't know why.

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    Alan Conroy

    Hi Guys,

    It would give us an indication if the user was happy with the lesson, we can do review poorly performing lessons, and rework them, We can contact the users we sent the lesson link to and find out why they rated the lesson the way the did or just speak to them and get general feed back. 

    At present we just assume our lessons are ok, if a small number needed minor reworks then this would help iron them out

     

    Alan

     

     

     

     

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    Greg DeVore

    Alan-

    But would a simple thumbs up thumbs down give you the same info? If they gave it a down you follow up and find out why. If they gave it an up you know that they are happy. You could still sort lessons favorability (lessons that have the most downs, most ups or the worst ratio of downs to ups.

    But it seems that for an individual customer an up/down is more actionable. You don't have to decide if 3 stars requires a follow-up or if 2 stars is good enough. 

    Does that make sense?

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    Alan Conroy

    Hi Greg,

     

    Yes, thumbs up or down is fine, so the question would be did you find this lesson useful, thumb up or thumb down

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    Greg DeVore

    Yes. We haven't finalized anything on this but I think that that is what we are leaning towards.

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    Carlisia Campos

    I second Alan, a poorly rated lesson would give us the ability to follow up and find out how to improve it.

     

    If a thumbs down/up is what we can get, I'll take it. But I find that people are not inclined to give a thumbs down unless they really hate it (and the thumbs down is the really important one here, at least for me). A scale is more likely to get clicked on, I think.

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    Vchicerelli

    The feature of rating a lesson is something we would like to see. I see both sides of the thumbs vs. ratings...What about this?

    • The user chooses either Thumbs Up or Thumbs Down
    • A subsequent dialogue box opens with a short listing of items (with checkboxes) for the user to check as reasons for their Up or Down.
    • Example:
    • List for a Thumbs Up: Answered my question, Easy to follow, Saved me time...
    • List for a Tumbs Down: Did not answer my question, Difficult to follow, Content was inaccurate, Screenshots were wrong
    • The list of itmes with checkboxes would be customizable in the admin area

    I think this would address the need to acquire specific information for the reason for the rating without requiring too much from the user...

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    Kristin F

    To add onto @Vchicerelli, I would like to provide the end-user the option to enter a reason (i.e. if the preset list of items did not match their experience, or maybe as an outright alternative to the preset list of items).

    Greg/Trevor, is the rating system an enhancement you are still considering?

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    Greg DeVore

    It is. We are just going through some internal "plumbing" work right now that is taking up a bit of time. But we hope to be able to add this soon.

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    Ella Buitenman

    I would second Vchicerelli and then add the option Other: ..... with an empty field for the user to give a reason that was not stated before.

    But I would surely make a list as suggested by Vchicerelli. In my experience most people need some ideas as a starting point.

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